Cancellation, Change and Weather Policy
Version 2 · Part of the Booking Terms
The percentages below are the defaults. The app reads the live values from Admin → Settings → Cancellation policy, so this page and checkout always match.
1. Changes and cancellations by you
Charges are a percentage of the booking total. Once we have confirmed your test day with the Venue, the track fee on your booking has been paid to the Venue and is non-refundable; the cancellation percentage then applies to the rest of your booking. Before the Venue confirms, the track fee is treated like the rest of the booking. Any non-refundable amount is shown before you confirm a cancellation. The notice period is counted from when you submit the change or cancellation to the start of your test day.
| Notice before the test day | Cancellation charge | Charge to move to another date or car |
|---|---|---|
| 30 days or more | 10% | Free (first move only) |
| 14 to 29 days | 25% | 10% |
| 7 to 13 days | 50% | 25% |
| Less than 7 days, or no-show | 100% | 50% |
- Credits: if your booking used a fixed-day credit, the credit is returned to your pack and any charge is taken from the amounts you paid in cash.
- Extras already committed: some extras are bought specifically for you and are non-refundable once ordered. These are marked at checkout (for example championship entries, ordered tyres and travel arranged for you).
- Refunds go back to your original payment method within 10 working days.
- Substitute driver: you may transfer the booking to another driver up to 7 days before the day, free of charge, if they complete onboarding in time.
2. Weather
- Motorsport runs in wet conditions. Rain is not a reason to cancel. We bring wet tyres where the car and Venue allow, and your engineer will adapt the run plan.
- If the Venue or organiser closes the track, or Karat decides conditions are unsafe for the car type (for example fog, snow, ice or standing water), we will offer you a choice of:
- a free move to another available date;
- a credit of equal value;
- a refund of the amounts you paid us for that day.
- If the day is stopped part-way for these reasons, we will offer replacement running time or a pro-rata credit.
3. Cancellations by Karat
If we cancel for any other reason (for example a car fault or a staffing failure), you may choose a free move, a credit, or a full refund of everything you paid us for that booking.
4. Fixed-day packs and reservations
- Unused fixed-day credits can be refunded within 14 days of purchase if none have been used. After that, they remain valid until their expiry date but are non-refundable.
- Car reservations can be cancelled for a 25% charge up to 30 days before the reservation starts. After that, they are non-refundable.