→ مركز المساعدة

Moving or cancelling a booking

Change the date or cancel, and see the fee or refund before you confirm.

  1. My bookings → the booking → Change or cancel.
  2. To move: pick another open day. The screen shows any move fee or price difference before you confirm.
  3. To cancel: the screen shows any cancellation fee and exactly what you'll get back (to your card, and any credit back to your pack) before you confirm.
  4. Fees depend on how much notice you give; the amounts are in the cancellation policy.
  5. If Karat cancels a day (weather, a track closure or a car fault), you choose a full refund or a free move.
  6. Refunds go back to the card you paid with. You also get a credit note by email.

ما زلت بحاجة إلى مساعدة؟ اسألنا.